Public Safety Contacts
Please use the contacts below to report non-emergency issues related to public safety, homelessness, and neighborhood concerns. Reporting incidents helps the City track trends and allocate resources more effectively, so even small issues matter. The ABQ311 App is also an effective way to report issues and let's you include an exact location and photos with your report. For any situation that poses an immediate threat to life or property, always call 911.
| Category | Agency / Role | What They Handle | Contact Info |
|---|---|---|---|
| Policy | City Councilor Joaquin Baca (D2) | District advocacy; ordinances, budget asks; escalation path for persistent issues. | Email: joaquinbaca@cabq.gov Office: 505-768-3100 Analyst: Nathan Molina namolina@cabq.gov |
| Policy | Mayor Tim Keller | Citywide strategy; inter-department coordination; executive escalation. | Office: 505-768-3000 Email: mayorkeller@cabq.gov |
| Public Safety | APD - Non-Emergency | Suspicious activity, property crime, disturbances (not in-progress violent crimes). | 505-768-2200 or 242-COPS |
| Fire | Albuquerque Fire Rescue - Non-Emergency | Encampment fires, hazards, unsafe burn activity, inspections. | 505-764-6300 |
| Community Response | Albuquerque Community Safety (ACS) | Non-violent crisis response: behavioral health, substance use, homeless outreach. | 505-768-4227 acs@cabq.gov cabq.gov/acs |
| Homelessness | Health, Housing & Homelessness Dept | Encampment coordination, shelter/housing referrals, outreach teams. | 505-768-2860 hhh@cabq.gov cabq.gov/health-housing-homelessness |
| City Intake | 311 Citizen Contact Center | Encampments, code violations, nuisance properties, graffiti, trash, weeds, street issues. | Dial 311 or 505-768-2000 cabq.gov |
| Transportation | Dept of Municipal Development (DMD) | Street lighting outages, sidewalks, medians, signal timing, hazard mitigation. | 505-768-2600 dmd@cabq.gov cabq.gov/dmd |
| Transit | ABQ Ride / Transit Security | Bus/ART operations; disturbances at stops/shelters; fare areas; station conditions. | Customer: 505-243-RIDE Security: 505-724-3100 transitsecurity@cabq.gov |
| Transportation | NMDOT District 3 | State facilities (I-25, I-40, Central Ave segments); right-of-way hazards. | 505-841-2730 info.d3@dot.nm.gov dot.nm.gov |
| Safety Initiative | Vision Zero - ABQ | Hot-spot safety reports, traffic-calming and pedestrian safety priorities. | visionzero@cabq.gov cabq.gov/visionzero |
| Regional Transit | Rio Metro / Rail Runner Express | Rail stations and trains; security and cleanliness concerns. | CustSvc: 866-795-RIDE Security: 505-245-7248 rio@riometro.org riometro.org |
| Regional Planning | MRCOG (Mid-Region COG) | Regional planning & safety funding; corridor studies; downtown mobility. | 505-247-1750 info@mrcog-nm.gov mrcog-nm.gov |